When will my order ship ?
Orders typically ship within 2 – 4 business days.
How do I know if my order was received ?
You will receive an email confirming receipt of your order within 24 hours of your purchase. Please make sure that your email address is correct in PayPal.
How will my order ship ?
Orders over $150 are shipped free within the United States of America using the USPS.
Orders under $150 ship for $9.99 within the United States of America using the USPS.
Please make sure your Paypal address is correct. For our protection, this is the address that we will ship to.
For orders outside the USA please email firstname.lastname@example.org with your shipping city and country and we will let you know shipping options and costs.
Vicki Angela Holliday Jewelry is not responsible for lost packages, customs duty, VAT, duties, or any other charges.
What is your refund policy ?
All of Vicki Angela Holliday Jewelry’s jewelry pieces are one of a kind and we hope that you love your jewelry purchase as much as we do. If you are unhappy with your jewelry purchase you may return it following the steps below.
- You must notify us at email@example.com within 24 hours of receipt letting us know that you will be returning your purchase.
- Your item must be shipped back to us within 2 business days of receipt.
- The item must be in unworn and unused condition and with all original packaging.
- The item must be shipped, prepaid, in the original box or a similar box. Insurance is recommended as we are not responsible for damaged or lost packages. You are responsible for the return shipping.
- When the item is received it will be inspected.
- If it is in new and unworn condition, you will be issued a refund less shipping costs.
- If it shows signs of wear it will be returned to you and you will be charged for re-shipping and no refund will be issued.
Sale items are final and no refunds will be issued.
Custom order items are final and no refunds will be issued.
This refund policy only applies to items sold online through this website. Items purchased at craft shows are final and no refunds will be issued.